Reference

What You Agree To When You Use 1malaysia

These terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from how you fund your wallet to how disputes get handled.

Account eligibility conditions applyTouch 'n Go eWallet, Boost, GrabPay coveredFair use and account conductJurisdiction-dependent accessContact rights and change requests

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ACCOUNT SECURITY STANDARDS

How We Handle Your Account and Data

We keep your account data to what we need to run the service and process your wallet transactions. Here is what that looks like in practice.

Data Retention

We retain your account records only as long as your account is active or as required by applicable law. You may request a data summary via the support email at any time.

Cookies and Session Data

We use session cookies to keep you logged in and to remember your payment preferences — for example, your last-used Touch 'n Go eWallet or GrabPay option. You can clear these via your browser settings.

Account Security

Login requires your registered mobile number and a one-time PIN sent to that number. If you believe your account has been accessed without your permission, contact live chat immediately to freeze it.

Change Requests

To update registered contact details or request account closure, submit a written request through email support. We verify identity before processing any changes to protect your account.

TERMS CONTACT PATHS

Reach Us About These Terms

Team online

Live Chat

Open live chat from your account dashboard to raise a terms query directly with our support team. Available for account-specific questions during operational hours.

Email Support

Send a written query to our support address if your question needs a documented response. We respond in the order received and confirm receipt by return email.

Account Help Centre

Your account panel includes a help section where terms-related articles are listed by topic. Check there first — many conduct and wallet questions are answered without needing to contact us.

How These Terms Apply to Your Account

1malaysia Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account with us, you confirm that you have read these terms and that access is lawful under the rules that apply where you are located. We reserve the right to update these terms at any time; when we do, we will notify you

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via your registered contact details. Continued use of your account after any update means you accept the revised terms. Your account is personal — you may not share login credentials or allow another person to operate your account. All wallet transactions processed through Touch 'n Go
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eWallet, Boost, or GrabPay are subject to the individual terms of those payment providers in addition to ours. Deposits made via DuitNow or FPX follow the same principle. We do not hold your payment credentials; all transaction data passes through the respective payment rails directly. If
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your account is flagged for irregular activity, we may place it under review while we investigate. During that period, withdrawals may be paused until verification is complete. We aim to resolve reviews promptly, though we cannot commit to a fixed timeframe without verified information. Players in
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Kuching and across Malaysia are subject to the same account terms — no regional exceptions apply within our platform.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

If something in the terms is not clear, these answers cover the questions we hear most often. Still unsure? Use live chat or email to get a direct reply.

Access depends on whether it is permitted under the local laws that apply to you. If access is lawful where you are, you may open an account and agree to these terms at that point.

We notify you via your registered contact details whenever terms are updated. Continuing to use your account after that notification means you accept the changes. You can close your account if you do not agree.

Yes, but wallet transactions also fall under the terms of those payment providers. Our terms govern how funds appear in your account balance; Touch 'n Go eWallet and Boost terms govern what happens on their side.

Sharing your login, using another person's payment details, attempting to manipulate game outcomes, or operating multiple accounts under the same identity are all conduct breaches under our terms.

Email our support address with your registered account details and state that you want a data summary. We will verify your identity first and then provide what we hold on your account.

We may suspend or close an account immediately if we detect a conduct breach or if required by applicable law. Outside those situations, we aim to give reasonable notice before any planned account closure.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoAbout Us Info1malaysia Deposits & Withdrawals InfoCoconut Grove Slots

What You Agree To When You Use 1malaysia

How We Handle Your Account and Data

Data Retention

Cookies and Session Data

Account Security

Change Requests

Reach Us About These Terms

Live Chat

Email Support

Account Help Centre

Common Questions About These Terms

01 Can I use 1malaysia if I am in Malaysia?

02 What happens if the terms change after I open my account?

03 Are my Touch 'n Go eWallet or Boost transactions covered by these terms?

04 What counts as a breach of account conduct rules?

05 How do I request a copy of my account data?

06 Can 1malaysia close my account without notice?

Terms & Conditions

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