How Policy Covers Your Wallet Top-Ups
Our terms set out how your account works, what you agree to when you open a wallet with us, and how we treat money that moves through Touch 'n Go eWallet, Boost or GrabPay. Because eligibility depends on local law, we only open accounts where local
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law permits, and the terms spell out the verification steps we may ask you to complete before a withdrawal clears. When you top up through Touch 'n Go eWallet or Boost, that transaction record stays linked to your account for verification — we use it to
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confirm a deposit matches the wallet that sent it, not to share with anyone outside our support team. GrabPay transfers work the same way: the reference number you get after sending funds is what our support desk checks against your account history if a payment needs
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a closer look. These terms also cover what happens if details on a reload — name, number or wallet ID — don't line up with your registered account; we pause that transaction until it's sorted rather than process it blind. Nothing here promises a payout outcome
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or a fixed timeframe; the terms describe the process, not a result. If any clause conflicts with the law where you're based, the local rule takes priority and we update our wording to match. Read this page alongside your account settings before your first deposit.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.