1malaysia · Deposits, Withdrawals Account Banking

Account Verification on 1malaysia

Verification keeps your account — and your balance — secure. We run a standard document check that confirms you are the account holder before withdrawals are processed. Players in Kuching or Kota Kinabalu go through exactly the same process as anyone else on the platform. You'll need a clear copy of a valid Malaysian identity document, and in some cases a second

document confirming your payment method. The process is handled inside your account settings; there's no need to contact support just to submit documents, though live chat is available if something doesn't upload correctly.

Go to your account verification section — Find the verification tab inside your account settings. The page lists exactly which documents are needed based on your current account status.
Upload a valid Malaysian identity document — A clear photo or scan of your MyKad or passport is the standard requirement — make sure all four corners and the printed details are visible.
Confirm your payment method if required — For some withdrawal channels, a screenshot of your Touch 'n Go eWallet, Boost or GrabPay account showing your registered name may be requested.
Verification reviewed and account unlocked — Once our team reviews your submission, your account is marked verified and the withdrawal counter becomes fully active for your chosen payment method.

Withdraw Your Balance Back to Your Wallet or Bank

When you're ready to pull funds out, the withdrawal counter in your account mirrors the same local channels used for deposits. We ask for one verification step before your first withdrawal — this protects your account and keeps the payment routing accurate. DuitNow transfers route to your registered bank account number, while wallet withdrawals (Touch 'n Go eWallet, Boost, GrabPay) return the

funds to the same wallet you linked. We do not commit to specific processing windows because clearing times depend partly on the payment provider's own systems.

Open the withdrawal section — From your account dashboard, select the withdrawal option and confirm your withdrawal method — wallet or online banking channel.
Enter the amount you want to withdraw — Key in the RM amount. The counter will show your available balance so you know exactly what can be moved out at that moment.
Complete the identity verification step — If this is your first withdrawal or your account hasn't been fully verified, you'll be prompted to upload a valid document before the request is processed.
Funds routed to your chosen channel — Once approved, the amount is sent to your DuitNow-linked bank account or directly to your Touch 'n Go eWallet, Boost or GrabPay wallet balance.

Deposit Funds into Your 1malaysia Account

Adding money to your 1malaysia account takes just a few taps. We've connected Touch 'n Go eWallet, Boost and GrabPay directly to the deposit counter so you don't have to leave the app environment to fund your balance. FPX and DuitNow cover Maybank2u, CIMB Clicks and other local online banking channels if you'd rather go bank-to-account. Pick the method that matches how

you already move money — the deposit counter shows each option clearly once you're logged in. Where this service is available depends on local law in your region.

Log in and open the deposit counter — Head to your account page and tap the deposit section — you'll see all available local payment options laid out in one place.
Choose your wallet or bank channel — Select Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX. Each method routes through its own secure payment flow linked to your registered account.
Enter your amount and confirm — Key in the RM amount you want to add, then authorise the transfer using your wallet PIN or bank OTP as prompted by the payment app.
Balance reflects in your account — Once the payment clears on the payment provider's end, your 1malaysia account balance updates — you can then head into the lobby from there.

LOCAL PAYMENT RAILS

Payment Methods Accepted on 1malaysia

Your 1malaysia account is funded and paid out through the local payment channels Malaysians use every day. Each method connects directly to the deposit and withdrawal counter inside your account — no third-party redirects outside the platform's own secure payment flow. Available where local law permits.

Touch 'n Go eWallet The wallet most Malaysians already have on their phone. Link it to your account for fast deposits and withdrawals without entering card details each time.

Boost A local e-wallet option wired directly into the deposit counter. Authorise with your Boost app PIN and your account balance updates once the transfer clears.

GrabPay Use your GrabPay wallet balance to fund your 1malaysia account — the same wallet you use after a Grab ride works here too.

DuitNow Transfer directly from your bank account using your DuitNow-registered number. Covered by most major Malaysian banks including Maybank2u and CIMB Clicks.

FPX Online Banking Choose FPX to pay through your bank's own internet banking portal — Maybank2u, CIMB Clicks and other participating local banks are all supported.

Common Questions About 1malaysia Banking

These are the questions we hear most about funding and managing your 1malaysia account. If your situation isn't covered here, our live chat team can help with specific deposit or withdrawal queries.

Touch 'n Go eWallet, Boost and GrabPay are all accepted. You can also deposit via DuitNow or FPX if you prefer bank-to-account transfers rather than a wallet.

Minimum amounts are shown at the deposit counter for each payment method. We don't publish a fixed figure here because individual payment providers may set their own floor.

If payment cleared on your wallet app but your balance hasn't updated, contact live chat with your transaction reference. We can trace it against our payment records quickly.

Yes — a document check is required before your first withdrawal. This protects your account from unauthorised payouts and is a one-time step for most accounts.

Withdrawals are generally routed back to the same payment channel used for your deposit. Contact live chat if you need to update your linked wallet or bank account.

Check that your account verification is complete first. If documents are approved and funds still haven't arrived, reach out via live chat with your withdrawal request ID.

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