Where Your Account Data Sits With Us
When you open an account with 1malaysia, we collect what's needed to run your wallet and verify your identity: your name, contact details, device information and the payment reference tied to each Touch 'n Go eWallet, Boost or GrabPay transaction you make. We don't ask for
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more than that, and we don't sell your data to outside parties. Payment processors handling your DuitNow transfer or FPX online banking session only see what's needed to clear that single transaction — they don't get a copy of your full account history. Cookies on our
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site keep you logged in between visits and remember your preferred payment chip so you're not re-entering details every time you deposit. How long we keep a record depends on the type of data: login activity is tied to your active account, while transaction references linked
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to a Touch 'n Go eWallet or GrabPay payment are kept as long as needed to resolve a withdrawal dispute or verification check. Because 1malaysia operates across different regions, the exact legal basis for processing your data — and your specific rights — depends on local
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law and is available where local law permits. If you want a copy of what we hold, or you want a record corrected, you can reach out through the channels below. We review this policy as our payment partners or account-security steps change, and updates apply
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from the date they're published on this page.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.